Payments not processing

Incident Report for Swell

Resolved

We received reports that payments were failing to process during checkout. After an in-depth investigation, our engineers identified an error in the Swells Vault functionality that was preventing token generation and payment processing. The root cause was traced to a failed version update. The issue has since been resolved, and payments are now processing successfully.

Posted Nov 11, 2024 - 19:00 PST