Timeouts on Swell API

Incident Report for Swell

Resolved

We’ve resolved the issue. All impacted customers should be able to use TCP connection to Swell.

Posted Jun 23, 2022 - 05:28 PDT

Monitoring

We’ve deployed a fix to resolve the TCP connection to Swell. We’re now monitoring the affected services.

Posted Jun 23, 2022 - 04:31 PDT

Identified

We’ve identified an issue with TCP connections to Swell, affecting carts and orders endpoints.

Posted Jun 23, 2022 - 03:11 PDT

Update

We are continuing investigating this issue.

Posted Jun 23, 2022 - 01:57 PDT

Investigating

We’re receiving reports that there’s an issue with the API. We’re investigating this issue.

Posted Jun 23, 2022 - 00:02 PDT

This incident affected: Backend API and Frontend API.